Daily post: When faced with confrontation, do you head for the hills or walk straight in? Was there ever a time you wished you’d had the opposite reaction?
Confrontation is an interesting thing. When I was younger I would have waded into any confrontation with a ‘do or die’ approach, but I have now learned that that is not always the best policy.
It got me into many arguments and scrapes and simply made me stressed. There are many more effective ways of dealing with confrontation.
My linguistics training has taught me how to more effectively deal with confrontation. I now know how to diffuse, deal with, and get the best outcome. Confrontation now rarely happens for me.
You cannot affect how other people behave, but you can change how you react to their actions. Shouting has never got anyone anywhere. It is a sign that you do not have control. Sure, I have got irate, but I always remind myself that my reaction is a conscious choice, and my conscious choice is to remain calm and deal with the situation in the best and most appropriate way. Your challenger will not know what to do with that kind of reaction, thus it will diffuse the situation.
There is a very clear reason why linguistics was a skill that originated in sales. Think about it.